From Snow to Structure: Unlocking Team Performance


It’s easy to blame people when things feel unorganized or inefficient. But in many cases, the real issue isn’t effort, it’s structure. That’s where the Process-People-Product model offers a direction. When people operate without a clear process, even their best intentions can lead to confusion and inconsistency. To illustrate this, let’s look at something familiar: a snow-covered parking lot.

Picture this: You pull into a parking lot after a big snowstorm. The asphalt is covered in a thick white blanket, and the painted lines that usually mark each space are completely hidden. Drivers still park and they do their best. But without any visible guidelines, things quickly get out of sync.

Some vehicles end up parked at odd angles. Others take up more space than needed, or pull in so close to the next car that opening a door becomes a challenge. A few folks leave giant gaps, thinking they’re being safe, while others squeeze in wherever they can. The result isn’t total chaos, but it’s definitely not smooth.

This is what a workplace looks like without a process. People are trying. They’re showing up, making decisions, and getting the job done. But without structure, the effort doesn’t line up. You get wasted space, bottlenecks, and unnecessary tension. Productivity suffers not because people don’t care, but because they don’t have a framework to work within.

Now imagine the temperature rises. The snow starts to melt. Slowly, the lines on the pavement become visible again. What happens? Drivers begin to park within the lines. The layout makes sense again. Cars line up in neat rows. Space is used more efficiently. Frustration fades.

What this simple analogy shows is the power of process. When the lines are visible, the structure people naturally align their actions with greater efficiency. They don’t need to be micromanaged. They just need a framework that helps them do their job well. That’s the Process. Once it's in place, the People (drivers, workers, students) can engage confidently and effectively. And the Product, whether it's a neatly parked lot or a high-performing team, becomes the natural outcome of a well-designed system.

Chris Ortiz. Author of the upcoming book-Same Problems, Same Opportunities: Why Leadership Still Matter. Productivity Press. 2026

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